Leica Microsystems Customer Story

Reducing Unscheduled Downtime and Customer Efficiency

A world leader in microscopes and scientific instruments, Leica Microsystems recognized that it could differentiate itself by moving from traditional, reactive customer service to a proactive service model that would prevent downtime and predict problems based on monitored indicators.

By securing an IoT platform, Leica was able to quickly bring new self-diagnostic and remote-monitoring capabilities to market, fundamentally improving the value of their products through reduced downtime, specimen protection and improved user self-service.

To learn more about how making their instruments smart and connected transformed Leica's service capabilities, submit the form and read the full case study.