Anthony Moffa, Sr. Manager Global Services, Tyco Fire Protection Products
There's a dramatic difference between the tactical benefits of IoT-enabled remote service, and the sweeping strategic change that comes with a true connected service business model.
By moving towards an always-online connected service model, you can transform your organization and your relationship with customers. Every maintenance and service event generates valuable real-time data that can be used across the organization. Customers look at your company not as a supplier of equipment, but as a business partner invested in their success.